Refund & Return Policy – ULTRACITY

Effective Date: March 11, 2025

At ULTRACITY, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our Refund & Return Policy to ensure a smooth process.

1. Return Eligibility

✔ Returns & exchanges accepted within 30 days of receipt.
✔ Items must be unworn, unwashed, with tags attached, and in original packaging.
✔ Non-returnable items: Clearance/sale items, gift cards, and personal items (e.g., underwear, swimwear).

2. How to Initiate a Return or Exchange

To start a return:
📧 Email: info@ultracity.xyz or 📞 Call: +1 307-621-0431 with your order number & reason for return.
📦 Follow return instructions provided by our team and ship within 7 days.

3. Refund Process

✅ Returns are inspected upon arrival.
✅ Approved refunds will be processed to your original payment method within 7-10 business days.
🔔 Refund times may vary depending on your payment provider.

4. Exchanges

✔ Need a different size or color? Mention your preference when requesting an exchange.
✔ Once the original item is returned, we’ll process and ship your new item.
✔ If unavailable, we’ll offer store credit or a refund.

5. Damaged or Defective Products

🔴 Received a damaged or defective item? Report it within 48 hours of delivery.
📸 Provide clear photos of the defect when you contact us.
✔ We’ll arrange a replacement or full refund at no extra cost.

6. Shipping Costs for Returns

🚚 Customers are responsible for return shipping costs unless:
✅ The return is due to damage, defect, or our error.
🔎 We recommend using a trackable shipping service for secure returns.

7. Late or Missing Refunds

❗ Haven’t received your refund after processing time?
✔ Check your bank/credit card statement for updates.
✔ Contact your bank or payment provider—some refunds take longer to process.
📧 If still unresolved, email us at info@ultracity.xyz for assistance.

Contact Us

For further support with returns, exchanges, or refunds, reach out to:
📧 Email: info@ultracity.xyz
📞 Phone: +1 307-621-0431

💙 Thank you for shopping with ULTRACITY – we appreciate you!